Refund & Return Policy

Effective Date: October 2, 2025

At Techsecure.shop, customer satisfaction is important to us. This Refund & Return Policy explains the circumstances under which refunds, returns, or service adjustments may be requested. By purchasing our services or products, you agree to the terms outlined below.

1. Scope of This Policy

This policy applies to all services, digital offerings, and any physical products (if applicable) purchased directly through Techsecure.shop. It does not apply to third-party products or services purchased through external websites.

2. Service-Based Refund Policy

Techsecure.shop primarily provides technical assistance, setup guidance, troubleshooting, and digital support services. Due to the nature of these services:

• Once a service has started, it is considered partially or fully delivered.
• Refunds are not guaranteed once work has commenced.
• Services are billed based on time, expertise, and effort, not guaranteed outcomes.

If you are dissatisfied with a service, we encourage you to contact our support team so we can review the matter and, where appropriate, offer a resolution such as service clarification, additional assistance, or partial consideration at our discretion.

3. Eligibility for Refund Requests

Refund requests may be reviewed only under the following conditions:

• Duplicate or accidental payments
• Service not initiated due to technical or operational reasons
• Billing errors confirmed by our team

All refund requests must be submitted in writing within 7 days of purchase by emailing info@techsecure.shop.

4. Product Returns (If Applicable)

If Techsecure.shop sells any physical products, returns are accepted within 15 days of delivery under the following conditions:

• The product must be unused and in original packaging
• Proof of purchase is required
• Return shipping costs may be the responsibility of the customer unless the item is defective

5. Non-Refundable Items & Services

The following are strictly non-refundable:

• Completed or partially delivered technical services
• Diagnostic, consultation, or troubleshooting sessions
• Digital services, downloads, or remote assistance
• Promotional offers, discounts, or gift credits

6. Damaged or Defective Products

If you receive a damaged or defective physical product, notify us within 48 hours of delivery with photographic evidence. Upon verification, we may offer a replacement or refund at our discretion.

7. Refund Processing Timeline

Approved refunds will be processed within 7–10 business days. Refunds will be credited to the original payment method. Processing times may vary depending on your payment provider or financial institution.

8. Chargebacks & Payment Disputes

Initiating a chargeback without first contacting Techsecure.shop may delay resolution. We encourage customers to contact our support team to resolve billing concerns promptly and amicably.

9. Policy Updates

Techsecure.shop reserves the right to modify or update this Refund & Return Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

Techsecure.shop
Email: info@techsecure.shop
Phone: +1-877-419-4506